By: Don Tapscott THE ONCE SLOW, REGULATED, and predictable telecommunications industry is receiving a serious wakeup call. Recent increases in bandwidth, ubiquity of access, and multiplication of devices have enabled a plethora of new applications and opportunities, once unimagined, to develop. At a time when understanding the customer is key to competitive advantage, many incumbents are still struggling to distill actionable intelligence from their accumulated data. Those organizations that can capture, coalesce and synthesize this information into actionable intelligence will thrive, staying ahead of their competitors by discovering, enabling, launching, and tailoring the next generation of products and services.
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